FREQUENTLY ASKED QUESTIONS
What are the first steps?
What is a mindset coaching?
Mindset coaching combines NLP (neuro linguistic programming), hypnosis and time-line therapy into a targeted system for training how you think, see yourself, and what you do.
Mindset coaching is a great complement to therapy and will give you plenty of additional strategies to help you long after our work is over.
What is EMDR?
EMDR (Eye Movement Desensitising and Reprocessing) is a NICE recommended treatment for people experiencing post-traumatic stress disorder (PTSD) but is increasingly used in the treatment of a vast range of difficulties which are underpinned by a difficult experiences and anxieties.
EMDR can also be used to develop places of safety, resources and positive projections of yourself, all of which will help you hold onto the gains and learnings from our work together.
I am an accredited EMDR therapist with EMDR UK and Ireland.
What is CBT?
Cognitive-Behavioural Therapy (CBT) is an evidence-based and NICE recommended treatment for depression and a range of anxiety disorders.
CBT aims to help you gain perspective about whatever is troubling you. Together we identify what might be stopping you from reaching your full potential and what we can work on to help to get you there. CBT is a short-term, collaborative therapy which aims enable you to use CBT techniques in a range of situations both during and after treatment.
My approach utilises ACT (Acceptance and Commitment Therapy). ACT is a form of CBT which uses mindfulness to work on the relationship you have with your thoughts and emotions so they no longer get in the way of you doing what matters.
I am an accredited CBT therapist with the BABCP (British Association for Behavioural and Cognitive Psychotherapies).
How do you conduct online sessions?
Via Zoom and the EMDR therapist platform, Bilateral Base
Online sessions are conducted using Zoom or Bilateral Base. You do not need an account to use either of these platforms. Both platforms enable us to connect via video conferencing so are comparable to an in-person session, and Bilateral Base offers a number of EMDR tools that we can use in session. You will be sent a link for your session which you simple click on when you’re ready to join. Some devices will ask you to download the free Zoom App in order to connect, which you can do in advance of the session.
For the session, make sure you’re in a quiet, private space, sit comfortably, feel free to make a cuppa and we’ll connect via our webcams as if we’re talking in-person.
For your security both platforms are encrypted and I use the optimum security settings on both.
For more information, here’s the link to Zoom’s FAQ page: https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions
Do you offer in-person sessions?
I am not currently offering in-person sessions. If you are unsure about having sessions online, you can book your free 20 minute introductory call to see how it feels and if it will work for you. You are under no obligation to go on to work with me if you do not feel online work is for you.
What are your standards of practice?
The organisations listed below have devised codes of ethics and best practice guidelines which, as an accredited member, I adhere to fully:
British Association for Behavioural and Cognitive Psychotherapies (BABCP)
EMDR UK and Ireland
The trust between client and coach/therapist is crucial to the success of the process and I treat all information disclosed as confidential. Your notes and personal information will be kept securely.
Regular clinical supervision is a requirement of my accrediting bodies and essential for ensuring continued best practice. As such, relevant information, without names or identifiable personal details, will be discussed with my clinical supervisor, who is also BABCP and EMDR UK and Ireland accredited and subject to the same confidentiality requirements as I am.
Should you wish for me to liaise with or share any information with a third party, we will agree the exact content of the disclosure and sign an agreement to allow me to share the information you wish.
Confidentiality will only be broken if I have significant concerns that you or anyone else is at risk. If this occurs it will be discussed with you in the session and recommendations will be discussed, agreed and documented. Wherever possible a signed agreement to disclose information will be completed.
Are you GDPR compliant?
I am registered with the ICO as part of GDPR. Full details are detailed below and contained in my client information sheet which you will receive prior to our first appointment. All information is treated with the upmost confidentiality
Your information and how it will be used
Upon starting therapy, basic personal information will be collected for contact and identification reasons. During our sessions notes will be taken. These will include personal and sensitive details about your life. This information is solely used for the delivery of a therapy service for you.
You have rights relating to the information I hold about you and you have the right to verify the accuracy or ask for them to be supplemented, deleted, updated or corrected. I want to make sure your information is up to date and accurate. You may ask me to correct or remove information you think is inaccurate, and you have the right to request the transfer of your data to another individual or company.
You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email me. Information will be provided to you within 30 days of your request.
How long your information is kept for
Your information is kept for the time necessary to provide the coaching/therapy service requested, however, outside of this I will hold your details and session notes for a period of 7 years following the end of treatment to comply with the legal obligations that are placed upon me by my insurers. After this date, all data will be securely deleted and destroyed.
Sharing of data
There may be time when your information needs to be shared with 3rd parties. If this arises I will explicitly ask for your written consent before doing so, and the data will be sent to the 3rd party securely.
Security of your data
Information will be kept securely and confidentially in line with the data retention policy as stated above. All written notes are kept in a locked cabinet which only I have access to. Electronic records are securely held in a business Google Drive account.
Lawful basis for processing your information
The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional. As an accredited member of BABCP and EMDR UK and Ireland I operate under a strict code of confidentiality.